Shipping policy

SHIPPING POLICY

Last updated: August 31, 2026

At Sugardust, we carefully pack every order and aim to make your delivery experience smooth and reliable.

1. SHIPPING WITHIN INDIA

We currently ship across India.

Shipping charges, if applicable, will be shown at checkout before you place your order.

2. ORDER PROCESSING

Orders are generally processed and dispatched within 2–4 business days after successful payment and order confirmation.

Customised or personalised orders may require additional processing time. If there is any significant delay, we will try to inform you.

3. DELIVERY TIME

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.

Delivery times are estimates and are not guaranteed. Remote locations, public holidays, weather conditions, courier delays and other circumstances beyond our control may cause delays.

4. ORDER TRACKING

Once your order has been dispatched, tracking details may be shared with you through the contact information provided at checkout.

You can use the tracking information to check the status of your shipment.

5. ACCURATE DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate shipping address, phone number and other required delivery information.

Sugardust is not responsible for delays, failed deliveries or additional charges resulting from an incorrect or incomplete address or contact information provided by the customer.

6. DELAYED OR LOST SHIPMENTS

Once an order has been handed over to the courier, delivery is handled by the courier service.

If your order is delayed, please contact us with your order details and we will assist you in checking the shipment status.

In case a shipment is confirmed as lost by the courier, we will work with the courier to resolve the issue and provide an appropriate resolution in accordance with applicable law.

7. DAMAGED PACKAGE

If your package appears damaged at the time of delivery, please take clear photographs or videos of the package before opening it and contact us as soon as possible.

If the product inside is damaged, please contact us with your order number and clear photographs/videos so that we can review the issue.

8. DELIVERY ATTEMPTS

Please ensure that someone is available to receive your order.

If the courier is unable to deliver the package because the customer is unavailable, provides an incorrect address or does not respond to the courier, additional delivery attempts or charges may apply.

9. CONTACT

For any shipping-related questions or concerns, please contact us at:

Email: sugardusst@gmail.com

We will do our best to assist you with your order.